Frequently asked questions.
How can I contact the office?
The best way to reach us is by email at care@attentifcounseling.com Because our team is in sessions for most of the business day, we do not maintain a public phone line. Communicating by email allows us to respond more efficiently and keep our daily operations running smoothly. Once you become a client, you will receive access to a secure client portal and a designated phone number for direct communication.
What are the hours of operation?
We are available Tuesday through Friday from 11:00 AM to 5:00 PM CST for administrative support, including scheduling and general inquiries.
Most therapy appointments are held Wednesday through Friday between 12:00 PM and 7:00 PM.
We no longer offer Saturday appointments.
How do consultation call work
Consultation calls are conducted virtually through our secure portal and require the use of a camera. If you request a consultation online, your appointment is not scheduled until you receive a confirmation email. Consultations are limited to 15 minutes and are not required before scheduling a therapy session.
How much do sessions cost?
Please follow the “Fees” tab for detailed information about the fees. This page covers both insurance and cash-pay procedures.
How long are sessions?
Individual intake sessions are 60 minutes. Ongoing individual sessions are 53 minutes, which is the standard therapeutic hour and allows time for documentation and preparation between clients.
Couples intake sessions are a required 90 minutes. This extended session allows time to gather relational history, clarify goals, assess patterns, and establish a strong foundation for treatment. Ongoing couples sessions are 60 minutes.
For clients engaging in trauma processing work, longer sessions are often recommended, as trauma reprocessing frequently requires more than 60 minutes to allow adequate time for stabilization, processing, and closure.
How often should I attend therapy sessions?
The frequency of sessions depends on your needs, goals, and availability. Many clients begin with weekly sessions to build momentum and consistency. Over time, sessions may shift to bi weekly or monthly.
Regular engagement is important for meaningful progress, and we will work together to determine a schedule that aligns with your goals and fits your availability.
How do I schedule an appointment?
To book a session, simply click the "Book Now" button at the top of our website. From there, you'll be able to select a time that works best for you and complete your request securely. Your provider will reach out to you with the next steps via email, text, or phone, depending on your preference.
Can I schedule a session if I am located outside of Louisiana?
No, you must be physically located in Louisiana to schedule a session.
What is BIPOC therapy, and why is it important?
BIPOC stands for Black, Indigenous, and People of Color. We specialize in providing culturally sensitive, trauma-informed therapy to individuals and couples from these communities. We understand the unique challenges and experiences faced by BIPOC individuals and are dedicated to offering a space that honors your cultural identity while supporting your emotional healing.