Frequently asked questions
Getting Started & Scheduling
How do I schedule an appointment?
To book a session, simply click the "Book Now" button at the top of our website. From there, you'll be able to select a time that works best for you and complete your request securely. Your provider will reach out to you with the next steps via email, text, or phone, depending on your preference.
What are your hours of operation?
We are available Tuesday through Friday from 11:00 AM to 5:00 PM CST for administrative support, including scheduling and general inquiries.
Most therapy appointments are held Wednesday through Friday between 12:00 PM and 7:00 PM.
We no longer offer Saturday appointments.
Can I schedule a session if I am not located in Louisiana?
No, you must be physically located in Louisiana to schedule a session.
How can I contact the office?
The best way to reach us is by email at care@attentifcounseling.com because the provider is in sessions for most of the business day, we do not maintain a public phone line. Communicating by email allows us to respond more efficiently and keep our daily operations running smoothly. Once you become a client, you will receive access to a secure client portal and a designated phone number for direct communication.
How do consultation calls work?
Consultation calls are conducted virtually through our secure portal and require the use of a camera. If you request a consultation online, your appointment is not scheduled until you receive a confirmation email. Consultations are limited to 15 minutes and are not required before scheduling a therapy session.
Session & the Therapy Process
How long are therapy sessions?
Intake and ongoing individual sessions are 53 minutes, which is the standard therapeutic hour and allows time for documentation and preparation between clients.
Couples intake sessions are a required 90 minutes. This extended session allows time to gather relational history, clarify goals, assess patterns, and establish a strong foundation for treatment. Ongoing couples sessions are 60 minutes.
For clients engaging in trauma processing work, longer sessions are often recommended, as trauma reprocessing frequently requires more than 60 minutes to allow adequate time for stabilization, processing, and closure.
How often should I attend therapy?
The frequency of sessions depends on your needs, goals, and availability. Many clients begin with weekly sessions to build momentum and consistency. Over time, sessions may shift to bi weekly or monthly.
Regular engagement is important for meaningful progress, and we will work together to determine a schedule that aligns with your goals and fits your availability.
What can I expect during my first session?
Your first session is an opportunity for us to get to know one another and begin identifying what you would like to gain from therapy. We will discuss what brought you in, your relevant history, current concerns, strengths, and goals. You will also have time to ask questions and determine whether working together feels like a good fit.
You will never be expected to share every detail of your story immediately. We will move at a pace that feels safe and comfortable for you.
Do you offer in-person and virtual therapy?
Yes. We offer both in-person sessions at our Baton Rouge office and secure virtual sessions for clients located anywhere in Louisiana. You may choose the option that feels most comfortable and convenient for you.
For virtual appointments, you must be physically located in Louisiana at the time of your session. Sessions are held through a secure, HIPAA-compliant video platform, and you will receive instructions for joining through the client portal.